I hope this letter finds you well and thriving. As always, we are deeply grateful for your continued trust and support in allowing us to be a part of your wellness journey. Today, I’m reaching out to share some updates about our office that reflect our commitment to serving you better while adapting to the changing times.
Streamlining Your Experience
In our ongoing effort to enhance your experience and create a more seamless process, we are introducing a few changes to how our office operates:
- Self Check-In System: To simplify your visits, we are moving to a self check-in system. This new approach will save you time and make your check-in process quick and easy, allowing us to focus on providing the care and attention you deserve.
- No Front Desk: As part of this transition, we are reimagining how we greet and assist you. While we’ll no longer have a traditional front desk, rest assured that our team remains fully available and dedicated to your needs. Our new systems and tools are designed to ensure you always feel supported.
- Self-Scheduling: We’re excited to introduce self-scheduling, giving you the flexibility to book your appointments at your convenience. This feature will empower you to find the perfect time that fits your schedule without the need for back-and-forth communications.
- Text Us Directly: Communication is key, and we’re making it easier than ever to reach us. You can now text us directly for quick assistance, appointment changes, or any questions you may have. We’re here to respond promptly and ensure you feel connected.
Adjustments in Pricing
In light of rising costs and our commitment to maintaining the highest quality of service, we will be implementing a small increase in our prices. This decision was not made lightly, and it reflects our dedication to offering you the best possible care, tools, and expertise. Your understanding and support mean the world to us, and we are confident that the value we provide will continue to exceed expectations.
Our Commitment to You
While these changes mark a new chapter for our office, our core mission remains unchanged: to provide you with exceptional care and personalized attention every step of the way. These updates are designed to enhance your experience, giving you greater flexibility, ease, and connection with your doctors.
To make the most of these new features, we encourage you to log into your patient portal. Through the portal, you can book appointments, check billing statements, and manage your account effortlessly. Additionally, we invite you to download and use our app, which is packed with valuable resources, including information about your treatment plan, recommended exercises, referral partners, and so much more.
Thank you for your continued loyalty and understanding as we make these transitions. Your feedback is invaluable to us, and we’d love to hear your thoughts or answer any questions you may have. Please don’t hesitate to reach out if you need assistance or want to share your input.
We’re excited for what’s ahead and look forward to continuing to serve you with dedication and care.
In Good Health,
Dr. Pagnani & Dr. Jones
Recent Comments